Frequently Asked Questions
Straight answers about biohazard and crime scene cleanup in Tennessee: what it costs, who pays, how fast we arrive, and what happens at every step. If your question is not here, call and a real person will answer it, 24/7.
Cost and Insurance
How much does biohazard cleanup cost?
Cost depends on the size of the affected area, how far contamination spread, and what materials must be removed. We explain the full scope and cost before any work begins, and insurance often covers a majority. Read our insurance guide.
Does insurance really cover this?
Often, yes. Homeowners, renters, and commercial policies frequently cover professional biohazard cleanup. We bill carriers directly and handle the documentation, so families are not fighting a claim alone.
What is the Tennessee Criminal Injuries Compensation Fund?
A state program through the Tennessee Department of Treasury that helps victims of violent crime with expenses insurance does not cover, including crime scene cleaning at a residence. Our plain-English guide explains eligibility and how to apply.
What if I do not have insurance?
We offer self-pay and financing plans, and eligible crime victims may qualify for state compensation. Talk to us before assuming you cannot afford professional help.
Timing and Response
How fast can you arrive?
We answer 24/7 and provide a confirmed arrival time and window on the first call. 35 minutes For non-emergency work, you can request specific dates and times.
When can cleanup legally begin?
As soon as law enforcement or the medical examiner releases the scene. We coordinate with authorities and can usually mobilize the same day.
Do you work nights, weekends, and holidays?
Yes. Emergencies do not keep business hours, and neither do we. The phone is answered by a live person every hour of every day.
Process and Privacy
Will neighbors know why you are at my home?
No. Our vehicles are unmarked, our crews are discreet, and we never discuss your situation with anyone.
Do I have to be home during the work?
No. Many families prefer not to be. We coordinate access, update you by phone, and walk the finished space with you in person or by video.
What is proof of disinfection?
Documentation confirming the affected areas were professionally disinfected. It matters for insurance claims, landlords, estates, and future sale of the property, and we provide it after every job.
What happens to the waste?
Biohazardous waste is packaged, transported, and disposed of through regulated medical waste channels under state and federal rules. It never goes in ordinary trash, and it is never your problem.
Situations
Do police or the city ever handle cleanup?
No. Law enforcement investigates and releases the scene, and cleanup is then the property owner’s responsibility. That is exactly the gap our work fills.
Who is responsible in a rental property?
It depends on the lease and the situation. Our guide on who is responsible for biohazard cleanup breaks down landlord and tenant scenarios in plain English.
Can you clean vehicles?
Yes, from personal cars to commercial fleets. See vehicle biohazard cleanup.
Do you serve my town?
If it is in Tennessee, yes. See our service areas, or just call and we will confirm your arrival window on the spot.